You will be informed about receiving your order in our database within 15 minutes from sending it. The goods you have ordered will be packed and sent immediately after receiving your order. You will be informed via e-mail that your goods were dispatched. You will be given information about the exact amount of money for the goods (including shipping costs) and the way of delivery. Estimated delivery of goods is within two days of receiving your order.
Shipping Costs
Shipping costs vary depending on the country to which the shipment is delivered. ZEZULA Club Members can get better shipping prices.
Czech and Slovak Republic
Carriers: DPD, Czech Post. Delivery time for Czech Republic - 1 workday, for Slovak Republic - 2 workdays.
| Shipping Cost | Free Shipping Order Value | |||
|---|---|---|---|---|
| Common Cost | 99 CZK | 4 € | 1500 CZK | 60 € |
| ZEZULA Club Members | 55 CZK | 2 € | 1200 CZK | 45 € |
Czech and Slovak Republic
Carriers: Zásilkovna. Delivery time for Czech Republic - 1 workday, for Slovak Republic - 2 workdays.
| Shipping Cost | Free Shipping Order Value | |||
|---|---|---|---|---|
| Common Cost | 50 CZK | 2 € | 1500 CZK | 60 € |
| ZEZULA Club Members | 35 CZK | 1,30 € | 1200 CZK | 45 € |
Pick Up in Store in Brno is for free.
EU, other countries
| Shipping Cost | Free Shipping Order Value | Delivery Times | |||
|---|---|---|---|---|---|
| Belgium | 225 CZK | 9 € | 2500 CZK | 100 € | 4 workdays |
| Bulgaria | 6 workdays | ||||
| Denmark | 4 workdays | ||||
| Estonia | 3 - 6 workdays | ||||
| France | 2 - 5 workdays | ||||
| Croatia | 5 workdays | ||||
| Italy | 3 - 6 workdays | ||||
| Ireland | 6 workdays | ||||
| Lithuania | 5 workdays | ||||
| Latvia | 5 workdays | ||||
| Luxembourg | 4 workdays | ||||
| Hungary | 4 workdays | ||||
| Germany | 4 workdays | ||||
| Netherlands | 4 workdays | ||||
| Poland | 4 workdays | ||||
| Austria | 4 workdays | ||||
| Romania | 5 workdays | ||||
| Slovenia | 5 workdays | ||||
| Spain | 4 - 9 workdays | ||||
| UK * | 3 - 6 workdays | ||||
| Finland | 425 CZK | 17 € | 5000 CZK | 200 € | 4 - 8 workdays |
| Cyprus | 7 workdays | ||||
| Malta | 6 workdays | ||||
| Portugal | 4 - 9 workdays | ||||
| Greece | 4 - 7 workdays | ||||
| Sweden | 3 - 8 workdays | ||||
| Other Countries | max 2000 CZK | max 80 € | --- | --- | 20 - 40 workdays |
Carrier into Europe - GLS, outside Europe - UPS.
* We currently do not deliver ordered goods to the UK.
Shipping Options
Pick Up in Store in Brno is for free!
Pick Up in Store in Brno is for free. Once the ordered goods are ready, we will send you an e-mail asking you to pick up your goods. The goods will be held for pick up for 7 days following purchase date.
You can pick up the goods at any time during the shop opening hours. You can pay in cash or via credit card.
DPD
- DPD delivers packages weekdays 8 to 18 h. Deliveryman will contact you on the day of delivery to arrange details of the transfer - delivery time, the amount of cash on delivery (in case you have not already paid the goods online using your credit card)
- in the case of cash on delivery you can pay in cash or by credit card
- if the driver does not reach you at the first delivery attempt, they will try to deliver the package the next business day
Zásilkovna.cz
Only for delivery to Czech and Slovak Republic.
Choose the closest distribution point to your home and pick up your package whenever you want. You have 7 days to pick up your package. No more queues at post offices or waiting for the courier!
Due to the size restrictions of packages it is not possible to deliver these categories: snowboards, longboards, wakeboards, wakeskates, and wakesurfs. Please choose another shipping option.
We will send you all the necessary information for the pickup via email or SMS. You can pay only in cash on distribution points.
Delivery times - Zásilkovna.cz
1) to distribution points in Prague - 2 days
2) to other distribution points in Czech Republic - 3 days
3) to distribution points in Bratislava - 3 days
4) to other distribution points in Slovak Republic - 4 days
The list of all the delivery points can be found here.
Czech Post
Balík do ruky (will be delivered to your delivery address)
- Czech Post guarantees delivery the next business day
- you will be informed via SMS and e-mail about the delivery date and time
- if the postman does not reach you at the first delivery attempt, they will try to deliver the package the next business day. They will leave an announcement in your mailbox
- the shipment will be held for pick up for 7 days. However, you can ask the Post Office for repeated delivery on a specific date or for deposit extension
Balík na poštu (will be delivered to the post office)
- your package will be delivered the next business day to any of the 2,700 post offices throughout the Czech Republic
- Czech Post will send you information about the delivery via SMS and e-mail
Checking the Package
Before taking over the shipment, make sure the package is not damaged. In case of any doubt, do not accept the package!
You'll find an invoice in the package, it can be used in any claim as proof of purchase.